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St-Pierre, Josée | Menvielle, William | Zouiten, Saïd | Raymond, Louis

Performance of Industrial Service SMEs : A Conceptual Framework and Diagnostic System

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Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)