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Ruggieri, Alessandro | Silvestri, Cecilia | Cerica, Raffaella

The Relationship Between Customer Satisfaction and Customer Loyalty : An Empirical Research

2008 - Firenze University Press

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Forma parte de

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)