Ruggieri, Alessandro | Silvestri, Cecilia | Cerica, Raffaella The Relationship Between Customer Satisfaction and Customer Loyalty : An Empirical Research 2008 - Firenze University Press Forma parte de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Descarga Visualiza PDF c Capítulo
Silvestri, Cecilia | Ruggieri, Alessandro Quality Management Systems in University Education Processes 2008 - Firenze University Press Forma parte de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Descarga Visualiza PDF c Capítulo
