Esposito, Bruna, 1960- | Bruni, Roberto | Scalesse, Francesco City Logistic : models, Applications and Trends
Esposito, Bruna, 1960- | Bruni, Roberto | Scalesse, Francesco City Logistic : models, Applications and Trends P. [1-12] [12] Forma parte de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Capítulos del mismo volumen (disponibles individualmente) Internal Quality Assurance Systems of University Education at the University of Oviedo Obtener capítulo Exploring the Meaning of Quality for a Higher Education Institution Obtener capítulo A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin Obtener capítulo The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2) Obtener capítulo Corporate University and Company's Competitiveness Obtener capítulo Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback Obtener capítulo Factors with Influence on University Research Quality Obtener capítulo The Choice of Scenario for the University Obtener capítulo Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade Obtener capítulo Risk Management in Higher Education Obtener capítulo Quality Management Systems in University Education Processes Obtener capítulo Organisational Culture, Job Satisfaction and Higher Education Service Quality Obtener capítulo Process Improvement Measures in Social Area Organizations Obtener capítulo Medication Errors and Computerized Physician Order Entry Obtener capítulo Staff Training on Basic Life Support According to Joint Commission International Standards Obtener capítulo Mastering Performance Through Quality and Networking Obtener capítulo Risk Management and Performance Measurement Obtener capítulo Achieving Quality in a Government Hospital Obtener capítulo Creative Integration of Different Aspects on Quality Obtener capítulo Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector Obtener capítulo Evaluation of Effectiveness of Two Selected Regional Clinical Pathways Obtener capítulo The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation Obtener capítulo Quality Communication in Health Service Obtener capítulo The Role of Local Government in SMEs Technology Transfer Obtener capítulo Public-Private Partnership Obtener capítulo Quality in Local Public Services and Users' Satisfaction Obtener capítulo Efficiency in the Italian Public Administration Obtener capítulo Australian Local Government and Quality Obtener capítulo Linking Citizens' Ratings to Services Quality Improvements Obtener capítulo City Logistic The Local Government of Public Services Obtener capítulo Productivity at the SUMA Tax Offices Obtener capítulo Evaluating Citizens' Satisfaction about Public Online Services Obtener capítulo Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area Obtener capítulo Assessing Service Quality in a Municipality Obtener capítulo Public Policies and Corporate Strategies for Successful Models in waste management Obtener capítulo Evaluating Citizen Satisfaction with Public Online Services Obtener capítulo Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities Obtener capítulo Public E-Procurement Service in Serbia Obtener capítulo The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises Obtener capítulo Learning from Customers Obtener capítulo Destination Appeal and Image Obtener capítulo Experiential Marketing in Tuscany Thermal System Obtener capítulo Information Quality and Data Collection Methodologies in Tourism Management Obtener capítulo The Development of a Venue Evaluation Tool (VET) for Tourist Attractions Obtener capítulo Heritage Tourism Obtener capítulo High Quality in Agrotourism Services for Sustainable Competitive Advantage Obtener capítulo Museums as Knowledge Obtener capítulo Product Variety and Brand Portfolios Strategies in the Hotel Business Obtener capítulo Customer Satisfaction Surveys in the Hospitality Industry Obtener capítulo Major Sports Events and Host Economy Qualitative Development Obtener capítulo Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image Obtener capítulo The Museum System and Local Government for the Development of the Area Obtener capítulo Interior Design and Listening to Customers Obtener capítulo Beyond Retention in Banking Services Obtener capítulo Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market Obtener capítulo The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs Obtener capítulo Banking Services for Outside Customers Obtener capítulo Corporate Dimension and Quality Performance Obtener capítulo The Application of Quality Function Deployment in Service Quality Management Obtener capítulo The Excellence in Workplaces as Competitive Factor for Business Success Obtener capítulo Risk Management with Credit Derivatives Obtener capítulo The Time-Space Dynamics of Foreign Trade Obtener capítulo The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems Obtener capítulo Building a High Performance Service Organisation Obtener capítulo Evolution from TQM to Organizational Competitiveness Obtener capítulo Supply Chain and Quality Management Obtener capítulo Managing Sustainable Business and Technology Development Obtener capítulo Real Service Quality Obtener capítulo Developing Quality in New Communication Strategy Obtener capítulo Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award Obtener capítulo Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System Obtener capítulo Applying Idea Generation Method in Service Organization Obtener capítulo A Tool for Managing Information to Improve Services Obtener capítulo The Relationship Between Customer Satisfaction and Customer Loyalty Obtener capítulo Identification of Processes Obtener capítulo Performance of Industrial Service SMEs Obtener capítulo Mostrar más Información Código DOI: 10.1400/96185 Permalink: https://digital.casalini.it/10.1400/96185