St-Pierre, Josée | Menvielle, William | Zouiten, Saïd | Raymond, Louis Performance of Industrial Service SMEs : A Conceptual Framework and Diagnostic System 2008 - Firenze University Press is_part_of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) active_download read_online PDF c pdm
