Petnji Yaya, Luc Honore | Marimon, Frederic | Casadesús, Martí Methodology proposal : assessing service quality in a multi-channel environment 2012 - Documenta Universitaria Is part of Quality management and beyond : the current situation and future perspectives. - ( UdG Publicacions) Permissions Download Copy/paste Printing Download | NO Copy/paste | Printing EUR 6.00 VAT Excluded Purchase PDF c Chapter
