Methodology proposal : assessing service quality in a multi-channel environment

P. 53-62

• Chapters from the same volume (available individually)

  • Presentation
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  • Introduction
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  • Quality management and its relationship with performance and other management systems
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  • Is ISO 9001 really effective for the global supply chain management? : a preliminary exploratory analysis on customer-suppliers relationships in China
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  • Quality Management and Human Resource Management: a Focus on Employee Motivation Practices
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  • Methodology proposal : assessing service quality in a multi-channel environment
  • Antecedents of satisfaction in online travel agency services
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  • Exploring the application of ISO 10001 and ISO 10002 in university courses
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  • Measuring the effectiveness of food quality and safety systems : critical factors for effective implementation and their impact on food companies performance
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  • Is the EFQM Self-Evaluation Model in decline?
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  • Integration of innovation management system standards within existing management systems : a proposed guideline
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  • Integration of management systems and innovation : are they related?
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• Information

  DOI: 10.1400/240951

  Permalink: http://digital.casalini.it/10.1400/240951