Antecedents of satisfaction in online travel agency services

P. 63-75

• Chapters from the same volume (available individually)

  • Presentation
    Get chapter
  • Introduction
    Get chapter
  • Quality management and its relationship with performance and other management systems
    Get chapter
  • Is ISO 9001 really effective for the global supply chain management? : a preliminary exploratory analysis on customer-suppliers relationships in China
    Get chapter
  • Quality Management and Human Resource Management: a Focus on Employee Motivation Practices
    Get chapter
  • Methodology proposal : assessing service quality in a multi-channel environment
    Get chapter
  • Antecedents of satisfaction in online travel agency services
  • Exploring the application of ISO 10001 and ISO 10002 in university courses
    Get chapter
  • Measuring the effectiveness of food quality and safety systems : critical factors for effective implementation and their impact on food companies performance
    Get chapter
  • Is the EFQM Self-Evaluation Model in decline?
    Get chapter
  • Integration of innovation management system standards within existing management systems : a proposed guideline
    Get chapter
  • Integration of management systems and innovation : are they related?
    Get chapter

  Show more
• Information

  DOI: 10.1400/240952

  Permalink: https://digital.casalini.it/10.1400/240952