Valutare le esperienze di cura : soddisfazione e percezione della qualità dell'assistenza in un gruppo di professionisti italiani

This research was promoted by an institution that provides care services, with the aim to analyze the level of satisfaction with the healthcare received by a group of Italian profes-sionals, with particular attention to the continuity of the care. The evaluation of patients ex-perience about healthcare can be an important indicator of quality of care, in a patient-centred perspective, with a focus on well-being process. A total of 600 professionals completed a on line self-report questionnaire. The research shows that satisfaction after surgery is less than satisfaction during the taking over and in the moments before the intervention. This result suggests a reflection on the theme of continuity of care and the importance that might have for patients feel accompanied in finding a new condition of health. A therapeutic process can be a salutogenic experience if both physical, emotional and social needs are treated with great attention. [Publishers' text].