Castelli, Luciana

Autor
Artículo, Comunicare la solidarietà, Franco Angeli
Capítulo, The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation, Firenze University Press
Russo, Vincenzo Castelli, Luciana Oliviero, Nadia Mazzei, Alessandra

The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation

2008 - Firenze University Press

Forma parte de

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
PDF
Artículo, Valori e mass media : un modello di analisi per lo studio dei processi di comunicazione, Franco Angeli
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