Castelli, Luciana

Auteur
Article, Comunicare la solidarietà, Franco Angeli
Chapitre, The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation, Firenze University Press
Russo, Vincenzo Castelli, Luciana Oliviero, Nadia Mazzei, Alessandra

The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation

2008 - Firenze University Press

Fait partie de

Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44)
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Article, Valori e mass media : un modello di analisi per lo studio dei processi di comunicazione, Franco Angeli
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