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Sorrentino, Daniela | Mussari, Riccardo | Ruggiero, Pasquale

Performance e co-produzione dei servizi pubblici : la problematica della misurazione

2021 - Franco Angeli

115-141 p.

  • The article explores how public administrations develop coproduced public services performance measurement, addressing a relevant turning point in the literature on public services coproduction. The authors adopt the singlecase study methodology, and the investigation is guided by key theoretical concepts for analysing performance measurement in public administrations. The empirical setting is a participatory security practice implemented by a Tuscan municipality. The security practice is an example of collective coproduction. Results from document analysis and interviews with key actors highlight how performance measurement is anchored to how the coproduction practice is experienced.
  • This paper advances the knowledge on coproduction of public services and delivers practical contributions through empirical evidence on how coproduction works in practice and how public administrations can measure the coproduction results. Finally, a deeper dialogue between scholars and practitioners is encouraged to help both perspectives and backgrounds build systematic and valuable performance measures for coproduced public services. [Publisher's text].

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Management Control : special issue 2, 2021