Cocks, Graeme Building a High Performance Service Organisation Firenze University Press Fa parte di Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Download Leggi Online PDF c Capitolo
