Assessing Service Quality in a Municipality : A Study Based on the Perceptions of Citizens and Frontline Employees

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• Chapitres du même volume (disponibles individuellement)

  • Internal Quality Assurance Systems of University Education at the University of Oviedo
    Obtenir le chapitre
  • Exploring the Meaning of Quality for a Higher Education Institution
    Obtenir le chapitre
  • A Stakeholder Satisfaction Analysis in the Faculty of Economics of the University of Turin
    Obtenir le chapitre
  • The Quality Certification and Accreditation Experience in the Faculty of Economics of the University of Turin (1 and 2)
    Obtenir le chapitre
  • Corporate University and Company's Competitiveness
    Obtenir le chapitre
  • Comparing Critical Incident Technique and Survey Questionnaires as a Means of Collecting Student Feedback
    Obtenir le chapitre
  • Factors with Influence on University Research Quality
    Obtenir le chapitre
  • The Choice of Scenario for the University
    Obtenir le chapitre
  • Forecasting Future Trends in Higher Education at Faculty of Organizational Sciences in Belgrade
    Obtenir le chapitre
  • Risk Management in Higher Education
    Obtenir le chapitre
  • Quality Management Systems in University Education Processes
    Obtenir le chapitre
  • Organisational Culture, Job Satisfaction and Higher Education Service Quality
    Obtenir le chapitre
  • Process Improvement Measures in Social Area Organizations
    Obtenir le chapitre
  • Medication Errors and Computerized Physician Order Entry
    Obtenir le chapitre
  • Staff Training on Basic Life Support According to Joint Commission International Standards
    Obtenir le chapitre
  • Mastering Performance Through Quality and Networking
    Obtenir le chapitre
  • Risk Management and Performance Measurement
    Obtenir le chapitre
  • Achieving Quality in a Government Hospital
    Obtenir le chapitre
  • Creative Integration of Different Aspects on Quality
    Obtenir le chapitre
  • Perceived Doctor-Patient Relation Quality and Reputation Building in Dental Sector
    Obtenir le chapitre
  • Evaluation of Effectiveness of Two Selected Regional Clinical Pathways
    Obtenir le chapitre
  • The Role of the Customer Satisfaction Data for the Improvement of Health Service Quality and Organisational Reputation
    Obtenir le chapitre
  • Quality Communication in Health Service
    Obtenir le chapitre
  • The Role of Local Government in SMEs Technology Transfer
    Obtenir le chapitre
  • Public-Private Partnership
    Obtenir le chapitre
  • Quality in Local Public Services and Users' Satisfaction
    Obtenir le chapitre
  • Efficiency in the Italian Public Administration
    Obtenir le chapitre
  • Australian Local Government and Quality
    Obtenir le chapitre
  • Linking Citizens' Ratings to Services Quality Improvements
    Obtenir le chapitre
  • City Logistic
    Obtenir le chapitre
  • The Local Government of Public Services
    Obtenir le chapitre
  • Productivity at the SUMA Tax Offices
    Obtenir le chapitre
  • Evaluating Citizens' Satisfaction about Public Online Services
    Obtenir le chapitre
  • Urban Blogs as a Strategic Instrument in the Local Development and in the Governance of Urban Area
    Obtenir le chapitre
  • Assessing Service Quality in a Municipality
  • Public Policies and Corporate Strategies for Successful Models in waste management
    Obtenir le chapitre
  • Evaluating Citizen Satisfaction with Public Online Services
    Obtenir le chapitre
  • Local Administrative Services to Reduce Barriers to Entrepreneurship and Entrepreneurial Activities
    Obtenir le chapitre
  • Public E-Procurement Service in Serbia
    Obtenir le chapitre
  • The Strategic Role of Sustainability Report for the Municipal Multi-Services Enterprises
    Obtenir le chapitre
  • Learning from Customers
    Obtenir le chapitre
  • Destination Appeal and Image
    Obtenir le chapitre
  • Experiential Marketing in Tuscany Thermal System
    Obtenir le chapitre
  • Information Quality and Data Collection Methodologies in Tourism Management
    Obtenir le chapitre
  • The Development of a Venue Evaluation Tool (VET) for Tourist Attractions
    Obtenir le chapitre
  • Heritage Tourism
    Obtenir le chapitre
  • High Quality in Agrotourism Services for Sustainable Competitive Advantage
    Obtenir le chapitre
  • Museums as Knowledge
    Obtenir le chapitre
  • Product Variety and Brand Portfolios Strategies in the Hotel Business
    Obtenir le chapitre
  • Customer Satisfaction Surveys in the Hospitality Industry
    Obtenir le chapitre
  • Major Sports Events and Host Economy Qualitative Development
    Obtenir le chapitre
  • Wine Clubs as a Marketing Tool for Segmenting Customers, Building Winery Loyalty and Image
    Obtenir le chapitre
  • The Museum System and Local Government for the Development of the Area
    Obtenir le chapitre
  • Interior Design and Listening to Customers
    Obtenir le chapitre
  • Beyond Retention in Banking Services
    Obtenir le chapitre
  • Impact of Interrelationships Between Key Stakeholders of Organic Farming on Growth and Development of Organic Food Market
    Obtenir le chapitre
  • The Strategic Role of Local Banks' Networks for Quality Standards of Corporate Banking Services for SMEs
    Obtenir le chapitre
  • Banking Services for Outside Customers
    Obtenir le chapitre
  • Corporate Dimension and Quality Performance
    Obtenir le chapitre
  • The Application of Quality Function Deployment in Service Quality Management
    Obtenir le chapitre
  • The Excellence in Workplaces as Competitive Factor for Business Success
    Obtenir le chapitre
  • Risk Management with Credit Derivatives
    Obtenir le chapitre
  • The Time-Space Dynamics of Foreign Trade
    Obtenir le chapitre
  • The Total Quality Approach in Italian PMI, Public Administration and Sanitary Systems
    Obtenir le chapitre
  • Building a High Performance Service Organisation
    Obtenir le chapitre
  • Evolution from TQM to Organizational Competitiveness
    Obtenir le chapitre
  • Supply Chain and Quality Management
    Obtenir le chapitre
  • Managing Sustainable Business and Technology Development
    Obtenir le chapitre
  • Real Service Quality
    Obtenir le chapitre
  • Developing Quality in New Communication Strategy
    Obtenir le chapitre
  • Developing an Integrated Business Excellence System and Proposing its Implementation as the Hellenic National Business Excellence Award
    Obtenir le chapitre
  • Application of Dynamic Systems Theory in the Evaluation of an Integrated Business Excellence System
    Obtenir le chapitre
  • Applying Idea Generation Method in Service Organization
    Obtenir le chapitre
  • A Tool for Managing Information to Improve Services
    Obtenir le chapitre
  • The Relationship Between Customer Satisfaction and Customer Loyalty
    Obtenir le chapitre
  • Identification of Processes
    Obtenir le chapitre
  • Performance of Industrial Service SMEs
    Obtenir le chapitre
• Informations

  Code DOI : 10.1400/96190

  Permalink: http://digital.casalini.it/10.1400/96190