Lessons from New York City's response to the Coronavirus pandemic

By March of 2020, it became clear that New York City (NYC) would become the next major urban center in the world to suffer not only from the Coronavirus pandemic, but also from missteps in response to this world-wide crisis. This essay aims to draw lessons from our experience in NYC that might be immediately useful for decision-makers facing similar circumstances and future disasters of this type that are sure to follow. Keywords: healthcare response to Coronavirus pandemic, strategic thinking, leadership, psychological safety. [Publisher's text].