Renzi, M.F. | Musella, F. | Guglielmetti, R. | Vicard, P. A Tool for Managing Information to Improve Services : Probabilistic Expert Systems 2008 - Firenze University Press Fait partie de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Télécharger Visualiser PDF c Chapitre
Guglielmetti, R. | Vicard, P. | Renzi, M.F. | Musella, F. Evaluating Citizens' Satisfaction about Public Online Services : The Questionnaire Reliability and Validation 2008 - Firenze University Press Fait partie de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Télécharger Visualiser PDF c Chapitre
