Marino, Alberto | Manzoni, Andrea Developing Quality in New Communication Strategy : The 7C Model 2008 - Firenze University Press Fait partie de Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Télécharger Visualiser PDF c Chapitre
