Renzi, M.F. | Merli, R. | Mattia, G. | Cappelli, L. Evaluating Citizen Satisfaction with Public Online Services : A Methodological Approach 2008 - Firenze University Press Is part of Proceedings of the 11th Toulon-Verona international conference on quality in services : higher education, health care, local government, tourism, banking : University of Florence, Dipartimento di scienze aziendali, 4-5 September 2008. - ( Proceedings e report ; 44) Download Read Online PDF c Chapter
