Le dimensioni relazionali e conflittuali della valutazione sociale

The evaluation research presented here, comes from the involvement, participation and constructive collaboration between the actors of management and health delivery services in social plan of Chieti, Social Area n° 30, in order to improve the quality of provided services, along with evaluative perspective to learning together the weaknesses of each service taken into account, optimizing it for the purpose of construction of the new Plan 2016-2018. Generally speaking, an evaluation research conclusion is expected to end into the construction of a final report; although, in this case the research produced a simpler summary report, conceivable as an interesting tool for comparison/conflict between the counterparties. Indeed, it's possible to think that it has resulted in an exploitation of the research itself, mainly for reasons related to the protection self-interests and distrust towards the transparency of the issue.

Then, the role of the evaluators would be more accepted result and better understood using instruments for mediation with respect to emerging issues, such as that of the communicative interaction, especially crucial in participatory assessments. In fact, regardless of the possible contexts of social planning and evaluation, the communication among players is the strategic element capable of overcoming the aporias, ambivalences, contradictions of the investment. The first two parts of the work introduce and expose respectively the reconstruction of the background investigation and thereafter, the reference context. The last two, however, are dedicated to the deepening of the research design and associated methodology, with a particular focus on relational and conflictual dynamics involved in it. [Publishers' text].